Solution case studyP051
Shipment visibility between hubs goes dark mid-journey
Solution case studies are scenarios based on common industry problem patterns. They do not refer to any client and are not MarkasDev project portfolio items. Our client portfolio is published separately.
Industry context
A regional logistics company scans parcels only at origin and destination. Between hubs the status is unknown, and customer service is overwhelmed.
Constraints
- Old scanner devices
- Partner-operated hubs
- High volume during e-commerce peaks
Approach
Diagnose
Define mandatory milestones, find scan gaps, and check route master data quality.
Deliver
Standard scan events, a simple ETA model, and a single timeline for customer service.
Operate
Track scan compliance, handle mis-manifest exceptions, and keep a partner scorecard.
High-level architecture
Scan gatewayshipment timelinenotifications and customer service console.
Typical outcomes
A higher share of shipments with a complete timeline; lower handling time in customer service.
Typical or expected outcomes, not claims about MarkasDev project results.Common questions
Do we need GPS on every parcel?
That is expensive. Hub scans plus exception handling are often enough to start.
Should we launch a customer app?
Only after event quality is good. Do not expose poor data to customers.
What about marketplace integration?
Status adapters for the main sales channels.