Capability
Applications for field operations and services
Mobile apps that support field work or customer service, built when the scope and ownership are clear.
Problems we usually see
- Field staff write on paper, then someone retypes it at the office.
- The current app fails when the signal is weak.
- Data from the app never reaches the core system.
Scope and way of working
Typical scope
- Field staff apps with offline mode
- Customer or member service apps
- Sync with core systems
- Managed distribution and updates
Always included
- Diagnose or scope validation before building
- Written acceptance criteria per milestone
- Runbook and handover documentation
- An Operate option after go-live
How we work on it
We turn down "every feature" app projects with no priorities. Diagnose decides which features change field work, then Deliver builds them in stages with field testing.
Common questions
iOS, Android, or both?
It depends on the devices your team uses and the offline requirements. We decide this during Diagnose.
Related services
Tell us what you need
We will help you pick the right entry point: Diagnose, Deliver, or Operate.