Engagement, phase 2
Implementation after Diagnose. One SOW per main outcome, paid per milestone, with written acceptance criteria and an Operate draft.
Critical data exchange that has to follow an agreed interface contract.
A specific business process that needs to be faster and more accurate, without double entry.
Important systems that must be measurable, recoverable, and cost-controlled.
Closing priority findings from a Risk Assessment, with evidence.
| Milestone | Output | Acceptance |
|---|---|---|
| M1 Kickoff and design | Architecture outline and work plan | Approved by the sponsor |
| M2 Build and configuration | Core features or integrations | Demo and internal testing |
| M3 UAT | Client test evidence | UAT sign-off |
| M4 Go-live and handover | Production and runbook | Go-live checklist |
| M5 Operate starts | Active retainer | Operate contract |
The payment split per milestone is agreed in the SOW.
Yes, if the scope is already clear, documented, and approved. If it is not, a short Diagnose usually costs less than rework halfway through the project.
Through a written change request that records the impact on cost, schedule, and acceptance criteria.
Tell us the outcome you need and the systems involved.
