Frequently asked questions

We are a Technology Partner. Custom software development is a capability inside the Deliver phase, not our whole identity. We stay responsible until the system runs reliably after go-live.

No. We do not claim broad expertise we cannot back up. Our vertical focus is being chosen through market interviews and our real delivery capacity.

A MarkasDev product that has not been launched publicly. We will not sell it through this site until it is ready to sell and to operate.

The CEO Building, 12th floor, Jl. TB Simatupang No. 18 C, Cilandak Barat, South Jakarta, Indonesia. Our legal entity is PT. Teknologi Nggoro Pratama. Email: office@markasdev.com.

MarkasDev is a Technology Partner operated by PT. Teknologi Nggoro Pratama in Jakarta. We work in three phases: Diagnose to clarify the problem and the risk, Deliver to build or fix systems against acceptance criteria, and Operate to keep them running after go-live.

A short first conversation to qualify the fit costs nothing. Discovery that produces findings, priorities, and a scope recommendation is a paid Diagnose.

Diagnose is a fixed fee per package. Deliver is paid per milestone against acceptance criteria. Operate is a monthly retainer. We quote after the first conversation because the numbers depend on scope.

The minimum term is agreed per contract, together with the SLA framework and change allowance.

Reactive maintenance usually fixes things only after they break. Operate is a retainer with clear responsibility, regular reporting, and controlled change. SLA details are agreed per contract.

Probably not. We focus on systems that your operations depend on. For a simple brochure site, another vendor will suit you better.

A kickoff with a written scope, evidence gathering through interviews and system reviews, analysis with your technical team, then a read-out to the decision maker. You receive findings, priorities, solution options, and a Deliver proposal.

Usually 2 to 4 weeks, depending on the package and how many systems are in scope.

Yes. The findings, options, and proposed scope are yours. You are free to accept, change, or decline our Deliver proposal.

We choose the stack based on the problem, the systems you already run, and what your team can maintain. That choice is discussed and documented during Diagnose.

Often, yes. We assess the code, documentation, and risk through Diagnose before we take on operational responsibility.

Yes. We apply AI to processes that already run, such as document extraction, internal knowledge assistants, and customer service support. Every rollout starts with a Diagnose and a baseline so the efficiency gain can be measured. See AI implementation.

An article that walks through a common problem pattern in an industry and how Diagnose, Deliver, Operate applies to it. Solution case studies do not refer to named clients and are not claims about MarkasDev project results.

No. Solution case studies are scenarios based on industry problem patterns. Our client portfolio is published separately, and only with written permission and verified facts.

A partnership program for companies that want to build a digital product or app without funding development upfront. You send a proposal. If it is approved, MarkasDev builds and runs the technology, and product revenue is shared under a long-term agreement. See the Startup Partner page for details.

Use the contact form and choose Startup Partner. Summarise the product, its users, the revenue model, and your market access. You can include a link to your proposal document.